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Immediate Steps After an Accident
Safety comes first. Move your vehicle out of harm’s way if possible, turn on the hazard flashers and set up warning triangles or flares. Check yourself and others for injuries, then call the authorities to report the collision. Exchange names, addresses, driver’s license numbers, plate numbers and insurance details with the other driver and take photos of the scene. Once everyone is safe and the scene is documented, contact your insurance company and then call B Street Collision Center so we can guide you through the next steps.
Click here for more information on what to do after an accident
After ensuring everyone is safe and notifying the authorities, your insurance carrier should be contacted to report the incident. Once you have a claim number, call B Street. We’ll work with your adjuster to arrange estimates, towing and repairs. Our team can answer questions about coverage, deductibles and scheduling so there are no surprises.
Collect the other driver’s name, address, phone number, driver’s license number, license‑plate number and insurance details. Record the names of any injured passengers or witnesses and take photos of damage and the surrounding area. Avoid admitting fault or arguing with other drivers; treat the exchange as a fact‑gathering process.
Yes. B Street partners with trusted towing providers (including WD Towing) and can have your vehicle safely transported to one of our certified collision centers. Call us after your accident and we’ll coordinate the tow and help you begin the estimate process.
Omaha – WD Towing: (402) 334-1050
Lincoln – Allways Towing: (402) 435-2121
Kansas – Sante Fe Towing: (913) 894-5201
Insurance & Claims
No. Insurers may suggest a preferred shop, but you have the legal right to choose your own collision repair facility. B Street works with all insurance companies and can handle the paperwork for you. We’re part of the Assured Performance Network and hold certifications with many manufacturers, so feel confident selecting us regardless of your insurer’s recommendation.
Coverage depends on your policy, deductible and fault determination. Most comprehensive or collision policies cover accident‑related repairs minus your deductible. B Street coordinates directly with adjusters to document damages and submit supplemental invoices if hidden damage is found. Hail damage and other “acts of nature” are generally covered and typically do not raise your premium, but check your policy for details.
Report the accident to your insurer as soon as possible. Provide the claim representative with the accident details, photos and police report number. Once a claim number is issued, contact B Street to schedule your estimate. We’ll prepare a detailed repair plan and communicate directly with your insurance adjuster to expedite approval and payment.
The deductible is the portion of repair costs you are responsible for under your insurance policy. It is usually paid to the repair shop when you pick up your vehicle. Your insurance carrier covers the remaining balance. If you have questions about deductible amounts, contact your agent or claim handler.
B Street always uses genuine manufacturer (OEM) parts for safety, fit and longevity. OEM parts are tested and approved by vehicle manufacturers, while aftermarket parts are not, which is why B Street will advocate for OEM components. We work with insurers to demonstrate why OEM parts protect you and preserve your vehicle’s value.
A car is considered “totaled” when the cost to repair it exceeds its market value. In that case the insurer usually pays you the vehicle’s pre‑accident value. If you decide to keep the vehicle, you’ll need to pay for all repairs and obtain a salvage title. B Street’s estimators can help determine whether repairs make financial sense and advise you on your options.
Yes. B Street works with every major and regional insurer and is a preferred or certified provider for many manufacturers. We will handle claim negotiations, supplements and paperwork so you don’t have to.
Estimates & Cost
Yes. B Street provides free estimates on all collision and glass repairs. You can stop by during business hours or schedule an appointment, but walk‑ins are welcome. Our estimators will visually assess your vehicle, prepare a detailed repair plan and answer your questions.
You can also use our free online estimating service by clicking here.
Absolutely. Use our Free Estimate tool to upload photos and vehicle information directly from your smartphone. Our team will review the images, prepare a preliminary estimate and contact you to discuss next steps. An in‑person inspection is still required before final repairs begin to uncover hidden damage.
No. Insurance companies cannot require multiple estimates, although you’re free to obtain them. What matters is choosing a shop you trust. B Street’s comprehensive damage assessment and blueprinting process ensures all necessary repairs are included, minimizing surprises later.
Estimates vary because some shops may overlook hidden damage, omit alignment or paint blending, or use non‑OEM parts. B Street’s certified technicians follow a detailed repair blueprint with multiple checkpoints, damage assessment, parts, metal repair, fill & finish, paint repair, reassembly and final detail to ensure nothing is missed. Our estimate reflects the true cost to safely restore your vehicle to manufacturer standards.
Repair Process & Timeline
Our process includes seven stages. After damage assessment and blueprinting, we order necessary parts, complete structural and metal repairs, perform fill & finish work, refinish panels with precision paint matching, reassemble the vehicle and perform a thorough detail. Each stage is documented and signed off by a manager as part of our quality control program.
Click here to learn more about our repair process
Repair time depends on damage severity, parts availability and insurance approval. Minor repairs may take three to five business days, while extensive frame or structural work could require one to two weeks. B Street’s certified technicians and streamlined process are designed to get you back on the road quickly without sacrificing quality. After your estimate, we’ll provide a realistic timeline and keep you informed throughout the repair.
Yes. Our goal is to return your vehicle to its pre‑accident condition. B Street uses sophisticated tools and equipment, computerized paint‑matching technology and certified technicians. Combined with OEM parts and multiple quality checks, your car’s finish should seamlessly blend with surrounding panels.
Yes. Our technicians are I‑CAR and manufacturer certified and receive ongoing training. B Street holds OEM certifications with many major automakers. We’re part of the Assured Performance Network, which requires rigorous standards for tools, equipment and technician expertise.
PDR is a technique for removing minor dents and dings without disturbing the original paint. Our technicians gently massage the metal back to its original shape using specialized tools, saving time and money. It’s ideal for small dents, door dings and hail damage; because there’s no repainting, the repair is faster and maintains your vehicle’s factory finish.
Yes. Nebraska, Kansas and nearby states often experience severe hail. B Street’s PDR specialists and hail‑damage teams can remove dents quickly and restore your car to pre‑storm condition. Hail damage claims are usually covered by comprehensive insurance and do not raise your premium.
Only if the damage does not affect safety features like lights, airbags, steering, suspension or structural integrity. If in doubt, have the vehicle inspected. Driving a car with hidden structural or airbag damage can put you at risk, and additional driving could worsen the damage. Let us tow your vehicle to our shop for a professional assessment.
Yes. B Street believes in transparency. We keep customers informed about parts arrival, repair progress and completion dates. You can also request status updates by phone, email or text.
Yes. Frame and unibody repairs are part of our core services. Using computerized frame‑measuring equipment and manufacturer guidelines, we restore structural components to exact specifications to ensure your vehicle’s safety and proper alignment.
Materials & Quality
B Street exclusively uses genuine manufacturer parts. OEM parts ensure proper fit, tested performance and crash safety. We believe your safety is non‑negotiable, so we never cut corners by installing cheap aftermarket components.
OEM parts are engineered and tested by your vehicle’s manufacturer. They guarantee the correct fit and structural integrity. Aftermarket parts may not meet those standards and could compromise safety. Using OEM components helps maintain your vehicle’s value and ensures your warranty and safety systems are not jeopardized
No. B Street purchases OEM parts for your vehicle at no extra cost to you or your insurance company. We believe in delivering the highest quality repairs without adding unexpected charges.
Quality control is central to our process. Each vehicle passes through multiple departments (body, paint, reassembly, detail) with a detailed checklist signed off by a manager. We monitor technician performance at every location, document the repair thoroughly and inspect all OEM parts before they are installed. This rigorous process ensures safe, accurate repairs and consistent results across our shops.
Yes. We stand behind our workmanship and offer a limited lifetime warranty on all auto body repairs. If you notice any issues related to our repairs, bring your vehicle back and we’ll make it right.
We use computerized color‑matching technology and state‑of‑the‑art paint booths to duplicate your vehicle’s original finish. Our paint experts measure the paint code and adjust for fading or weathering, ensuring the repaired area blends seamlessly with surrounding panels.
Yes. B Street is certified by numerous manufacturers and is the only Audi, Lexus and Toyota certified body shop in our area. These certifications require rigorous training, equipment investments and audits. They also allow us to access manufacturer repair procedures and use OEM parts.
Absolutely. Our technicians are masters of aluminum repair and work in dedicated aluminum repair rooms. We’re equipped to restore aluminum frames and panels to factory specifications for vehicles like the F‑150, Mercedes‑Benz, BMW, Jaguar, Tesla and more.
Yes. Our technicians receive specialized training in high‑voltage systems and follow manufacturer safety protocols when repairing electric or hybrid vehicles. We have the equipment to power down, isolate and safely repair EVs and hybrids without compromising battery systems.
Services & Specializations
B Street offers a full suite of services: collision repair, paint & body repair, frame repair, paintless dent repair, glass repair and replacement, and towing services. We also handle hail damage, aluminum repair, OEM part installation and detailing.
Yes. Our qualified technicians repair chipped windshields before they spread and replace glass on cars, trucks, SUVs and even RVs. Most chips and small cracks can be fixed in under an hour and are often covered by insurance. We handle the insurance paperwork so you can get back on the road quickly.
We partner with local towing providers to pick up your vehicle safely and bring it to our shop. If your insurance policy includes rental coverage, we’ll coordinate with the rental agency to arrange a vehicle for you. For customers without rental coverage, we can help you secure transportation at discounted rates or provide a courtesy shuttle within a limited radius.
Yes. Our hail‑damage teams and PDR specialists can remove dents and dings caused by hail storms. We work with insurers to process claims quickly, and repairs are backed by our lifetime warranty.
Absolutely. B Street services fleets for businesses, municipalities and leasing companies. We understand that downtime impacts revenue, so we prioritize fast turnaround and consistent quality for fleet clients. Contact us to discuss customized programs and priority scheduling.
Rental, Transportation & Convenience
Rental coverage depends on your policy. If you carry rental reimbursement, your insurance company will pay for a rental vehicle up to the daily limit specified in your policy. If you’re unsure, contact your agent. B Street’s team will help coordinate the rental so it’s ready when you drop off your vehicle.
Yes. We offer local courtesy rides at most locations so you don’t have to arrange your own transportation. Please let us know at the time of scheduling so we can coordinate your ride. Shuttle availability may vary by location.
Yes. For your convenience, most B Street locations have a secure after‑hours key drop. You can leave your vehicle and keys in our drop box at any time. We’ll inspect your vehicle the next business day and contact you with an estimate.
B Street has collision centers throughout Nebraska, Kansas, Wisconsin and Missouri. Visit our Locations page or call us, and we’ll direct you to the nearest facility. Our website lists addresses for Central Omaha, Downtown Omaha, Irvington, Southwest Omaha, West Dodge, West Omaha, North and South Lincoln, Legends and Overland Park, along with our newer sites in Middleton WI and Liberty MO.
Post‑Repair Care & Maintenance
Our paint booths bake the finish, so your car can be gently washed as soon as you pick it up. Avoid commercial car washes with brushes for the first few weeks and wait about 30 days before applying wax. Hand washing with a mild detergent and microfiber towel will protect the finish. If you’re unsure, our staff will provide care instructions at delivery
Contact us immediately. We back our work with a lifetime warranty, so if anything related to the repair doesn’t seem right, we’ll inspect and correct it at no charge. Your satisfaction and safety are our top priorities.
You may wash your car by hand right away using gentle soap and water. To allow the paint to fully cure, wait 30 days before waxing. Avoid automated car washes with brushes during that time.
Payment & Financing
We accept cash, debit cards and all major credit cards. Please note that credit card transactions incur a 2.5 % processing fee. Contact your local B Street location if you have questions about payment methods.
If you’re paying out‑of‑pocket, B Street can provide flexible payment options through partnered finance companies. Speak with our staff to discuss available plans.
Yes. Credit card transactions include a 2.5 % processing fee. We encourage debit or cash payments to avoid this fee.
From time to time we offer specials on certain services (for example, windshield chip repair or detailing). We also work with fleet accounts, insurance partners and loyalty programs. Follow us on social media or check our website for current promotions.
Miscellaneous & Other Questions
B Street is committed to environmental stewardship. We use water‑borne paint systems, recycle metal and plastics, and properly dispose of hazardous materials. Our paint booths filter overspray and minimize emissions.
We’re happy to discuss cosmetic upgrades, custom colors and aftermarket body work. Let us know your vision during the estimate, and we’ll provide a plan and pricing.
Yes. Modern vehicles rely on sensors, cameras and radars. After repairing or replacing windshields, bumpers or structural components, we recalibrate these systems to manufacturer specifications to ensure safety and proper function.